Legal

Refund Policy

How SahkaarX handles and protects information across the platform.

Last Updated: May 20, 2026

Welcome to SahkaarX, a platform operated by Tntra-Takshshila Techlabs Pvt Ltd (“Company”, “we”, “our”, or “us”).

This Refund & Cancellation Policy explains the terms governing refunds, cancellations, and service-related resolutions for purchases made through the SahkaarX platform, including AI-powered assessments, learning plans, counselling sessions, and related digital services.

1. Nature of Services

SahkaarX provides digital and AI-assisted services, including but not limited to:

  • Skill Gap Analysis (SGA)
  • AI-generated learning plans
  • Career guidance and counselling
  • Resume analysis
  • Skill assessments
  • Personalized recommendations
  • Learning and skilling support services

As these services involve immediate digital processing, AI-generated outputs, and personalized recommendations, refund eligibility is limited once services have been delivered or consumed.

2. Non-Refundable Services

Unless otherwise required under applicable law, refunds will generally NOT be provided for:

  • Completed AI-generated reports or assessments
  • Generated learning plans
  • Completed counselling sessions
  • Resume analysis services
  • Personalized recommendations already delivered
  • Partially or fully consumed digital services
  • User dissatisfaction based on subjective expectations or outcomes
  • Career, academic, or employment outcomes not meeting user expectations

AI-generated outputs are intended for guidance purposes only and may vary based on user inputs, data quality, and contextual factors.

3. Eligible Refund Scenarios

Refunds or service credits may be considered under the following situations:

  • Duplicate or accidental multiple payments
  • Successful payment with no service delivery
  • Technical platform failures preventing access to purchased services
  • Incorrect billing caused by system errors
  • Unauthorized transactions reported and verified by the Company

All refund requests are subject to review and verification.

4. Service Resolution Preference

In certain situations, SahkaarX may offer one of the following instead of a monetary refund:

  • Reprocessing of AI analysis
  • Regeneration of learning plans
  • Additional reassessment attempts
  • Service credits
  • Alternative counselling session scheduling
  • Extended access to purchased services

This helps ensure continuity of the learning experience while resolving genuine technical or service-related issues.

5. Cancellation Policy

Users may cancel future counselling sessions or appointments subject to the following conditions:

  • Cancellation requests made before the scheduled session may be eligible for rescheduling
  • Missed sessions or no-shows may not be refundable
  • Repeated cancellations may lead to temporary restrictions on booking services

6. Refund Request Process

To request a refund or report a billing issue, users may contact:

Email: [email protected]

Please include:

  • Registered mobile number
  • Transaction ID
  • Date of payment
  • Description of the issue

The Company may request additional information for verification purposes.

7. Refund Processing Timeline

If a refund is approved:

  • Refunds may take 7–14 business days to process
  • Processing timelines may vary depending on banks, payment gateways, or financial institutions
  • The Company is not responsible for delays caused by third-party payment providers

8. AI Disclaimer

SahkaarX uses artificial intelligence to generate assessments, recommendations, learning plans, and insights.

While we strive for accuracy and relevance, AI-generated outputs:

  • may occasionally contain inaccuracies or incomplete information
  • should not be treated as guaranteed career, educational, or employment outcomes
  • should be independently reviewed before making significant decisions

By using the platform, users acknowledge and accept the probabilistic nature of AI-generated recommendations.

9. Abuse & Fraud Prevention

The Company reserves the right to deny refund requests in cases involving:

  • abuse of refund requests
  • fraudulent activity
  • misuse of platform services
  • violation of Terms of Use

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

Updated versions will be posted on our website and/or mobile application with a revised “Last Updated” date.

Continued use of SahkaarX after updates constitutes acceptance of the revised policy.

11. Contact Us

For questions regarding this policy, please contact:

SahkaarX
Tntra-Takshshila Techlabs Pvt Ltd
Email: [email protected]